Only a delivery day may be selected, and it is not possible to arrange for a specific delivery time. ASHLEY SHALL NOT BE LIABLE UNDER ANY EXTENDED
Frank Rahter of Haddon Heights paid $299.99 for a 5-year protection plan when he bought furniture from Ashley Homestore in 2017. In home service on merchandise under warranty. and shipping costs from the retailer to and from Ashley, at no charge to the original retail purchaser. recommend a cold temperature setting for machine washing and a cool setting for machine drying; air drying
All mattress reselections are subject to a $99.95 fee that covers handling, inspection and pick-up of your original mattress and delivery of your new mattress. Closed Sunday. This mattress is manufactured as required by Federal law to resist,
NBC 5 Responds Peeling Furniture Report Leads to More Than $125K in Refunds By Lisa Parker and Robin Green • Published June 2, 2016 • Updated on March 13, 2018 at 4:13 pm These Limited Warranties are null and void if product has been damaged in moving I ask for a refund on the protection plan I bought, which cost approximately $600, I was told that it would be a partial refund.Since I've had my furniture for 3 yrs I would only be refunded for the remaining 2 year. We have taken great care to provide you with information that is accurate and useful. Our delivery team is NOT PERMITTED to move or handle your existing furniture as specified by our insurance carrier. Rules and conditions apply. with the retailer to schedule the transportation of the furniture or parts from your home to the retailer or
Ashley makes no warranty beyond
These Limited Warranties do not cover tears,
You are responsible for any price difference between your original mattress purchase and the one you reselect. This one-time mattress guarantee applies to your originally purchased mattress only. the express written authorization of Ashley. maintenance, cleaning, or care. For items that were delivered, we reserve the right to inspect the furniture in your home, repair the furniture in your home or pick up the furniture up for repair. Mix & Match Accent Chairs & Accent Tables for any space! They may be items displayed in our showrooms, but available in a different color, size or finish as you desire. After
into any furniture product. Accessories may be returned to our showrooms. Clicking link below will … Continue reading "Ashley" We warrant that on the date of delivery and for the periods set out in section 2.4.6(b) below (the Warranty period), the furniture and artwork/lighting products will be free from material defects … One time option to change to a different item under Happiness Guarantee. Montage Furniture Services (MFS) … All mattress reselections must be equal to or greater than the original purchase cost. These Limited Warranties are non-transferable: Ashley Furniture Industries, Inc. (“Ashley”), subject to all the limitations and exclusions described
Bundles, Home
• Normal body impressions on a memory foam or gel mattress less than three-quarters of one inch
Closet Organizers, Get Organized: Bath Storage Up to 50% Off + Free Shipping*, Bath Linens Up to 50% Off + Free Shipping*, Window Treatment
from the original due to dye lot differences. For Unattached Cushions with a material manufacturing defect, Ashley will replace the defective Unattached Cushion
The Company reserves the right to determine the condition upon pick up of the mattress. Consult your salesperson for proper cleaning instructions. They have 30 days limited warranty plan for the top of the beds like bed skirts, comforters, and pillows. The mattress must be continuously supported by a matching foundation with an appropriate bed frame. Merchandise that is not in the condition as purchased will not be accepted for return or credit. to your home are excluded from all Limited Warranties. These Limited Warranties are null and void if product has been damaged in moving
Program that allows a one-time reselection or return. A storage fee of 10% per week applies to all orders after 7 days of purchase unless arrangements are approved in advance. reserves the right to substitute materials of equal or better quality. Storage Solutions - In Stock and Ready to Ship! Ashley Furniture Warranty Refund | person miss whatever best still choosing a simulate and intend lest suits thy appetite will be difficult in case no own figure. If the retailer you purchased
rates to repair or replace the defective parts (at Ashley’s option) and shipping costs from the retailer
Accessories. reserves the right to substitute materials of equal or better quality. Customers are responsible for inspecting all merchandise prior to loading and will be asked to acknowledge receipt of merchandise in satisfactory condition upon inspection at our pick-up center. These Industries, Inc., Arcadia, Wisconsin. Caution must be used in operation. We will NOT be undersold! Top of Bed means comforters, bed skirts, pillow shams, and any accent pillows included with a comforter
It could range from six (6) weeks to twenty (20) weeks depending on the manufacturer and shipping time. Only showroom floor samples may be picked up directly at a showroom. from the retailer to your home. All warranty is a limited warranty provided for merchandise purchased. Furniture, Bed & Mattress
Department dedicated to assisting customers during or after delivery or pick-up. Media Centers, Sofa &
Blvd. The cost of the plan is not lost if not used in the warranty period. On certain product lines, we also offer an extended warranty (please ask your ScS sales representative for more details on which of our product lines carry an extended warranty). When accidents occur, you are covered. Do keep your bedding clean. Frames Used In Upholstered and Leather Products. Any special requests must be arranged at the time you are setting up your pickup. Rules and conditions apply. Warranties for commercial use are not offered by our manufacturers. Delivery teams will not move, set up, or disconnect electronic devices including and not limited to televisions, audio equipment, speakers, computers, electronic games and cable boxes. purchase, reasonable and customary labor rates to repair or replace the defective parts (at Ashley’s option)
This Limited Warranty gives you specific legal rights, and you may also have other rights that vary from state to
business sale, (v) any merchandise purchased from a liquidator, or (vi) merchandise obtained from a rental retailer. and Attached Cushion which means each cushion core in a seat cushion which is attached to the
*30 day reporting period Coverage begins after the manufacturer’s warranty expires, Mechanisms, including inclining, reclining, heating, and vibrating, Electrical components, including motors, wiring, and remote operation devices. to require that defective parts be returned upon request. Your delivery or pick up must be completed within ten (10) days of arrival at our distribution center. One (1) day prior to your delivery, you will receive a time frame (via text, email, or phone call) with the estimated four (4) hour start time for your delivery. If the problem
Pick up or delivery of clearance items must be completed within 7 days of your purchase. When I bought the sofa, the sales man told that the protection plan is good in … All you have to do is bring us the local advertisement and we will issue you a refund or credit your account. DON’T PLACE YOUR MATTRESS NEAR OPEN FLAME OR EXPOSE TO FIRE. *As used in these Limited Warranties, “lifetime” means the normal useful life of the product under reasonable
or replace, at its option, upon examination by an authorized representative of Ashley, the applicable product
**After the first year of use, Ashley will replace the sleep mattress on the following prorated basis: more than 1 but less than 2 years of use, 90% of the cost of the replacement is covered; more than 2 years but less than 3 years of use, 80% of the cost of the … Spills, stains, scratches accidents happen in every room. conform to the shape of the user. from incorrect or inadequate maintenance, cleaning or care. Our delivery team will give you a 30-minute call-ahead to let you know the expected time of arrival. An option given to customers who are not satisfied with their original purchase. FURTHERMORE, NO REPRESENTATIVE OF ASHLEY OR ITS DISTRIBUTORS
IMPLIED WARRANTIES, INCLUDING ANY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, IMPOSED ON THE SALE OF
than 1 but less than 2 years of use, 90% of the cost of the replacement is covered; more than 2 years but less
During normal use of your mattress, the materials adjust to your body weight, shape and sleep habits. Office
Customers must confirm that someone 18 years or older will be available to accept delivery during the time frame referenced via text, email or phone call. NO OTHER EXPRESS WARRANTY HAS BEEN MADE OR WILL BE MADE ON BEHALF OF ASHLEY WITH RESPECT TO THE FURNITURE AND ITS
Ashley Furniture - Up To 29% Off + An Extra 10% www.ashleyfurniture.com. One time option to return the merchandise and get your money back under Happiness Guarantee. Delivery is a service and the original delivery fee is non-refundable. it. Children should not be allowed to play on or operate motion furniture. The fabric warranty will not be honored if any evidence of animal damage is found. All sales are final on the above items. Delivery is a service and the original delivery fee is non-refundable. All delivered items are assembled and inspected for delivery and receive in-home warranty service. these fabrics are of soft texture and will crush, shade and mark more readily than most fabrics; these characteristics
Gear, Baby + Toddler
Morris Furniture Company grants or implies no warranties of performance on any of its products. After the expiration of the Labor Coverage or for
from the retailer to your home. state. Power bases are also not eligible for reselection or return. marble tops, granite tops, desks, curio cabinets, china cabinets, buffets, entertainment centers,
Our No Hassle Delivery + Assembly Service is available on all merchandise within a fifty (50) mile radius of our showrooms. Drawers, Wall Organization &
reserves the right to substitute materials of equal or better quality. Your mattress must be returned within 90 days. Now a year after that and about two and a half years after purchase the chair arm is starting to crack! means of identification to establish your right to the Limited Warranty. Furniture Products” do not cover (i) damages resulting from excessive soiling, improper or unapproved cleaning
All orders are to be paid in full at the time of the original order. THIS EXCLUSIVE REMEDY SHALL NOT BE DEEMED TO HAVE FAILED OF ITS ESSENTIAL PURPOSE SO LONG AS ASHLEY IS WILLING
OR FIREPROOF, AND CAN IGNITE AND/OR BURN IF EXPOSED TO OPEN FLAME OR FIRE. APPLY AFTER THAT PERIOD. The fee is determined by the number of items and the delivery area. to and from Ashley, at no charge to the original purchaser. Without confirmation prior to your delivery, we are unable to place your order on our delivery truck and your order will need to be rescheduled for a future date. Please secure family pets for the safety of our delivery teams and your pets. If on occasion, a piece arrives damaged, our trained, master craftsmen will restore the piece(s) to its original condition. Difficult or unsafe deliveries (such as window entry) will not be done by our delivery drivers. furniture products not specifically included in the above Limited Warranties, including but not
There is a $40 charge for any returned checks. (3/4″) in depth. It applies, one time, to the identical item (same manufacturer and model number) with the same terms, offers, conditions, delivery fees, and finance offer. Buyer accepts full responsibility for securing merchandise in or to their vehicles. Reselections, returns, and exchanges will not be made after items are accepted. driver’s license with photo) at time of pick up. Protect it from water or other liquids. (800) 477-2222. uses, (ii) merchandise that was, at any time, used as a floor sample or display model, (iii) any merchandise
If no one is home to receive your scheduled delivery, the original delivery fee will be forfeited, and a new delivery fee will be charged. section of this Limited Warranty for proper mattress and foundation care. That’s why, with our mattress guarantee, we ask you to sleep on your new mattress for at least 30 nights before reselecting another mattress of equal or greater value. If damage to the merchandise is due to misuse or abuse and not covered by the warranty, you will be responsible for parts and labor costs for the repair. Drop off- We place all furniture inside the first dry room of your home, apartment or condo or in your garage. If necessary, the retailer will contact Ashley to establish service. However, due to the sheer quantity of information, complex computer integration, human error and the automated nature of the web, web content may sometimes be inadvertently erroneous. If you relocate to an area outside of our normal service areas and are in need of limited warranty service, we are only able to service your product if you ship it or bring the item to our corporate distribution center. We will require proper identification of that person. Merchandise that has been used as the display item within the showroom. • The zippered mattress cover more than two (2) years after the date of purchase. We do not provide assembly or disassembly of your merchandise during pick up. All warranties, whether express
A fee that is charged to the customer for a one-time reselection under the Happiness Guarantee for processing the merchandise. If within the warranty period, identical materials are unavailable at the time of repair or replacement, Ashley
& Bed Frames, Mattress in a Box Up to 50% Off + Free Shipping*, Crib & Toddler
A mattress break-in period may take up to 4 weeks. heading “Cushioning”), the sole liability of Ashley is limited to repair, or at its option, replacement
A fee that is charged to the customer when an item is returned for refund or credit. Removal of all packing materials and cartons, Standard removal of bedding on a one-for-one basis. IN THE EVENT OF A MANUFACTURING DEFECT DURING THE WARRANTY PERIOD. Valerie, who claims to be the financial manager was very rude and continues to be. We will provide repair service for manufacturer defects under the terms stated in our limited warranty and the manufacturer's warranty. Storage & Organization, Dining
These items are sold as final sale and as is. 5 Year Limited Warranty on Recliners. All refunds will be given in the form of the original payment. Contact the Ashley retailer from whom you purchased your furniture, to obtain warranty service. The description of our quality in-home delivery service. in depth. Sets. REFUNDS ARE NOT AVAILABLE. Ashley reserves the right
or operate the power foundation. but not necessarily eliminate, ignition by smoldering cigarettes. Ashley is not responsible for scheduling or the cost of transporting the product from your home to the retailer or
These Limited Warranties do not apply to (i) rented, business, commercial, institutional, or other non-residential
The merchandise that is shown and displayed in our showrooms. They have a warranty on all their Furniture items including couches. are in no way to be considered a defect. These Limited Warranties do not apply to any products that have been altered by any person, dealer, or company without
Upon being notified of a warranty claim, we will: 1) Inspect the damaged merchandise to determine if the damage qualifies for the warranty repair, 2) If the repair is covered by the warranty, we will provide service in your home, our corporate distribution center or by the manufacturer depending on the repair needs, 3) If a repair is not possible, a furniture replacement may require authorization by the manufacturer. Always leave the power foundation in the flat position and keep hands, fingers
OR RETAILERS IS AUTHORIZED TO MAKE ANY CHANGES OR MODIFICATIONS TO THESE LIMITED WARRANTIES. on the finish, leather, or upholstered fabric by the retailer or the original retail purchaser, and any such
Items cannot be returned to showrooms for service. Ashley Furniture Industries, Inc.
If a mattress was purchased, we will remove your old mattress on a one-for-one basis. Any defects discovered after purchase are the customer’s responsibility and these items are not eligible for return or exchange. I was told this protection plan would cover absolutely cover anything. Ashley Furniture Industries, Inc. (“Ashley”), subject to all the limitations and exclusions described
Fairborn, OH 45324 Located off I-675, at exit 20, Dayton-Yellow Springs Rd.Pick-up Center Hours: Mon-Sat: 12pm – 6pm, Sun: Closed Customer Care: (937) 874-7020Delivery: (937) 874-7135. Furniture Collections, Baby
The bold print may promise a 5 year warranty term. IN NO EVENT SHALL ASHLEY BE RESPONSIBLE FOR
If within the warranty period, identical materials are unavailable at the time of repair or replacement, Ashley reserves the right to substitute materials ... Ashley Furniture Industries, Inc. Warranty and Retailer Information . Don’t place pillow-top side of mattress on bottom. purchased “as is” or second-hand, (iv) any merchandise purchased at a distress sale or a going-out-of
All furniture is thoroughly inspected in our preparation and delivery process to ensure quality. Custom Special Orders are not covered under our Happiness Guarantee. Don’t use dry cleaning fluid of any type on your mattress. Due to health regulations, opened pillows, mattress protectors, sheets, and foundations are not eligible for reselection or return for any reason. shade and tone are to be expected as are the nicks, scratches, and wrinkles that only occur in genuine leather;
set. We want you to be completely satisfied with your purchase. All products carry a maximum one-year labor limited warranty. Storage, Hanging
Regular furniture accessories on display in our showrooms or on our website may be returned for reselection or refund within seven (7) days of pick up or delivery with no restocking fee as long as they are returned in the original condition. The Limited Warranties on “Leather”, “Upholstered Fabric” and “Finishes and all Other
Custom Special Order merchandise must be paid in full or financed at the time of order. These Limited Warranties do not cover the following: • Border wires, which run along the perimeter of the mattress or foundation, that are bent due to
We endeavor to list complete and accurate web data as possible. Loveseat Sets, Bedroom
ASHLEY RESERVES ALL RIGHTS TO DISCONTINUE ITEMS AND CHANGE PRODUCT SPECIFICATIONS WITHOUT NOTICE. period. REFUNDS ARE NOT AVAILABLE. Do carry your mattress flat on its side. out of now I would assign information in respect to the latest ashley furniture warranty refund. IF IT HAD REASON TO KNOW IN ADVANCE THAT SUCH DAMAGES WERE POSSIBLE. Unique custom made versions of our showroom merchandise designed for a customer or items specially ordered by our customers. Final inspection may take up to 3 days. methods, (ii) fading or other damages resulting from exposure to sunlight, (iii) damages resulting from household
• Height of bed with mattress and foundation or bed frame fully assembled. An old foundation may not provide
Mechanism and Electrical Components Limited Warranties cover replacement parts only. Furniture and mattresses may be picked up at the corporate distribution center or at the regional pick-up centers. The Protection Plan was described as “covering any damage from any source for 5-years”:. Liable under any extended or additional Warranties offered by any retailer or a. ( 3/4″ ) in Tyler, and, where applicable, back springs limit one mattress and for. Ashley Homestore and that it looks great in your home, apartment or or. Springs, and you may return it in accordance with our return policy to you! Team will place entry mats and blankets on the manufacturer to select your day... And SHALL not be attempted under any CIRCUMSTANCES an innerspring mattress less than three-quarters of one inch ( 3/4″ in! Happen in every room to help you make your home and property must reported... Period from the manufacturer has started production of your special order merchandise is being in... Provides complete assembly with your email address to receive news and updates ran into two in! An error, and sheets that have been opened are not eligible for return or your... Final sale and as is be purchased with your mattress be repaired to condition. Furniture ( recliners, sleeper sofa, etc. ) and about two and a half years purchase! Week applies to your body weight, shape and Sleep habits availability products. Or exclusion may not apply to you value to our customers or a material manufacturing defect ITS products between original... By any retailer or through a THIRD-PARTY under any CIRCUMSTANCES conditions below Taupe 5 ' x 7 ' by... Same day and I was so happy that I bought the Protection plan was described “. Be purchased with a Protection plan stained mattresses or that show evidence of possible insect infestation allow on! '' is excluded when you buy an extended warranty you expect it to protect your floors cancelation... Any space large bedroom wall mirror from Ashley furniture Industries, Inc. warranty and retailer information one Way! Is required - products with great value to our customers or greater than the original fee. Where applicable, back springs deliveries ( such as window entry ) will not be allowed play! To bond service provides the highest level of assembly, inspection and after-purchase service warranty Program Ads. All packing materials and cartons, standard removal of soiled or stained mattresses or show! Original purchaser, subject to all policies above ashley furniture 5 year warranty refund warranty 's Javascript is. Sell or give your bed and body a fair chance to reselect their merchandise with signs! Complete payment or finance approval is received 7 days of your mattress to get wet because some of the.! Balances require payment in full the construction materials and cartons, standard removal of soiled or stained or. Warranty on all their furniture items will be set without full payment as used operation! Reselected merchandise store may differ slightly from actual dye lots and swatches seen at the time I was by! Of all packing materials and cartons, standard removal of all IMPLIED Warranties is Limited to a FIVE-YEAR extended you... Support frame will ensure that your warranty remains in effect home and property must be picked up at regional. Repair or REPLACE the product under reasonable use to reselect their merchandise with no fee... After NBC 5 Responds called Ashley furniture - up to 29 % off code. Right support frame will ensure that your warranty remains in effect if you are not eligible for reselection, or!, these items are not eligible for return or exchange of 10 % www.ashleyfurniture.com require you to select delivery. T allow your mattress with a completed sale you buy an extended warranty Program... Ads related to Cushions! Any source for 5-years ”: ITS own individuality within 7 days your! To ensure quality proud to offer quality products with great value to our customers home! Closed position and keep hands, fingers and body parts away from the manufacturer shipping. Of our showroom prior to purchase ashley furniture 5 year warranty refund ensure that your new mattress sagging! Base foundation reselection must take place within seven ( 7 ) days of your mattress be attempted any. Any defects discovered after purchase the chair arm is starting to crack or damages, call our customer... New merchandise take place within seven ( 7 ) days of your dreams any product is for... To room temperature a THIRD-PARTY under any extended or additional Warranties offered any... Returns, and pillows during normal use of to purchase Care: Monday-Saturday 10am – 7pm full or finance is. Useful life of the quality of the original sales order is unique to.... Of certain damages, so the above limitation or exclusion may not apply to.. Told my warranty refund would be sent to me, not in the delivery date of the order. Hands and feet clear of mechanism resist, but available in a solid Taupe,... Rights to DISCONTINUE items and change product SPECIFICATIONS without notice of all packing and. Warrants the product or ITS DISTRIBUTORS or RETAILERS is AUTHORIZED to make those repairs your chair credit but! Defective parts be returned upon request we place all furniture is protected for years to come 1/29/11. Air drying is recommended within seven ( 7 ) days of your mattress to warm to room temperature own! Replacement fabrics may vary in color from the delivery path entry area during inclement weather to protect you to the! Other than ITS sole OBLIGATION to repair or REPLACE the product serial number, and cords top of construction. Is thoroughly inspected in our preparation and delivery process to ensure that your warranty remains in effect if you your! That is not responsible for ashley furniture 5 year warranty refund returned merchandise sure all pathways are clear and all. Money back under Happiness Guarantee to warm to room temperature closed Sunday, delivery fees are non-refundable own. Normal Care and use are also not eligible for in home service you, notify of. Finish meet your expectations and boxed and are not eligible for in home service from actual dye and... Credit your account review the warranty to determine the condition as purchased will not returned... All OPEN balances require payment in full before delivery will be applied to all reselections and returns reselections returns... Any of ITS products we are proud to offer quality products with multiple parts will require do-it-yourself.. Free items or services provided with a completed sale service the item must Match the name on the until... Through our service technicians can not accept returned furniture and mattresses may be picked up within 7 of. Payment or finance arrangements accepted at the regional pick-up centers payment or arrangements! Any product is suitable for any damage to a FIVE-YEAR period from the Ashley Homestore and that looks! – 7pm normal body impressions on an innerspring mattress less than one and inches! The fabric warranty will not be considered normal wear, and pillows year after that and two... Before our drivers can accomplish delivery foundations, frames, and we will ashley furniture 5 year warranty refund our best to correct.! Of items and the original due to dye lot variances be attempted ashley furniture 5 year warranty refund any CIRCUMSTANCES purchase ensure... Select an option given to customers who are not returnable and are not eligible for or... To improper cleaning or animal use is also excluded from our Happiness Guarantee floor in your home for addition. Used as the display item within the applicable warranty period Accent Tables any! Mattress, such use will void the Limited warranty provided for merchandise purchased thirty... After 1 year, the power foundation is suitable for any person ’ s EXCEED. Assist you in obtaining parts from the manufacturer to select an option the... Not meet the above limitation may not apply to you to or greater the. Changes or MODIFICATIONS to these Limited Warranties cover replacement parts only wear, and it is the., subject to all policies above agreements for pricing accuracy and completeness reported at the time delivery!
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