Media relations. Since Vodacom stopped human interaction and introduced this Tobi chat , the service is useless, when your airtime vanish through thin air , there is no one to talk to , this is one of the reasons I’m not upgrading my contracts with them , To access TOBi on the My Vodacom App, select the “Chat to TOBi” option in the app. Chatz Connect cares about the health of all South Africans, our staff and our customers. Forget having to go in-store and skip the call centre queues; rather chat to TOBi whenever you need assistance. Chat with us. Offering immediate, relevant support to resolve a variety of customer queries, and always learning new skills and information, TOBi enables Vodacom to deliver a great customer experience … TOBi is transforming the way our customers engage with the brand by solving between 10 000 to 20 000 customer queries a day via SMS, WhatsApp, the My Vodacom app and on the Vodacom website. Meet TOBi – our Vodacom chatbot A smart addition to our Customer Care team, TOBi is a digital assistant created using the latest AI (Artificial Intelligence) technology. Satellite Internet will take on Fibre and LTE in South Africa. While the use of traditional voice channels requires customers to give up a large portion of their time in one go and often during working hours, messaging apps like TOBi give customers the opportunity to send off a series of messages between doing other activities. Check out similar apps to My Vodacom SA - 8 Similar Apps, 4 Features, 5 Review Highlights & 64,842 Reviews. To help reduce the spread of COVID-19, please make use of our in-store hand sanitisers. June 30, 2020 by myles 1 With social distancing as the new norm, one of the most innovative and convenient ways to Self-RICA is through TOBi – Vodacom’s chatbot and trusted self-service team member – which allows existing Vodacom customers to RICA prepaid SIMs from the comfort of their own homes. TOBi is a chatbot and Vodacom’s newest self-service team member. sms marketing facebook messenger resources. The most innovative and convenient way to Self-RICA, especially with social distancing as the new norm, is through Tobi, Vodacom’s chatbot and trusted self-service team member.Offering immediate, relevant support to resolve a variety of customer queries, TOBi can be accessed via the MyVodacom App and allows existing Vodacom customers to Self-RICA prepaid SIMs from the comfort of their own homes. TOBi is helping Prepaid customers to # StayConnected by checking balances, getting an airtime advance, buying data and so much more. Now customers simply need to take a picture, scanning a new prepaid SIM card, an ID document or passport for foreign nationals and then record a video with a unique PIN as proof that they are the correct person. Save my name, email, and website in this browser for the next time I comment. To find out more information about Self-RICA through ToBi, customers can go on the My Vodacom App and select ‘Chat to TOBi’. Log in - Tobi (8 days ago) Get full access to tobi’s facebook messenger bot for free when you sign up. Instead of browsing through all the options and completing multiple steps when you already know which phone or tablet you’re after, you’ll simply tell TOBi exactly what you want to buy, ask any questions as necessary and complete your purchase online just as you might in-store. I tried to use TOBI (Vodacom ) chat bot of which As the Coronavirus continues to spread across South Africa, we have put together the best sites where you can get the correct information: Your next pageturner is just a click away. Hi! Chat to TOBi today on WhatsApp, the My Vodacom App, Web or SMS. This will help to increase the functionality of TOBi over time to the point where he’ll be able to help customers purchase devices and work seamlessly alongside a human advisor within the messaging platform. The latest Smarter Everything for Africa! Powered by AI, a chatbot is able to understand complex requests, personalise responses and improve interactions over time. Traditionally customers would have to visit a store and present some form of identification, proof of residence and the SIM card. Private Bag X9904, Sandton 2146, South Africa. They can then rejoin the chat at a more appropriate time. Data collected is processed abroad but done so securely. Traditionally, customers looking for help and advice are restricted to either connecting with an agent or using a self-service option to resolve a query, giving them little choice in the way they interact with a company. start now. To Curb Ghost Workers and Coffee Corruption, Africa Turns to Blockchain, Nigerian publisher, Ringier Africa Digital Among Winners of GNI Innovation Challenge. For COVID-19 updates, visit the official government website www.sacoronavirus.co.za for free. Please call Customer Care on 082 1960, FREE from a Vodacom cellphone. I'm TOBi Vodacom's virtual assistant. We provide support in the areas of Industry development, Business development , Leadership development, Trade facilitation, News and Information Services , Consultancy Services and Bespoke Event Services. The team of agents will help with any offers, discuss special calling plans, SMS or Internet Data information, or if you need help joining Vodafone or you’re planning to buy Vodafone broadband. To find out more information about Self-RICA through ToBi, customers can go on the My Vodacom App and select ‘Chat to TOBi’. Join the best South African network and enjoy our great Cell Phone deals, Smartphone Data packages, Sim Only Plans, plus Insurance and Internet services. The future is exciting. Enter TOBi the chatbot, Vodacom’s newest self-service team member. As he learns through interaction, you can expect to see him appearing in more places, being even more helpful. According to Vodacom, TOBi is solving between 10 000 to 20 000 customer queries a day via SMS, WhatsApp, the My Vodacom App and on the Vodacom website. Chat to TOBi today on WhatsApp, the My Vodacom App, Web or SMS. Tobi.com Go URL . blog support . Africa Telecom and ICT News 21st December 2020, Africa Telecom and ICT News 18th December 2020, Africa Telecom and ICT News 17th December 2020, How to RICA a Sim Card Using Vodacom’s ChatBot TOBi, Anie Akpe: Breaking Barriers for African Women in Technology and Business. Customer transcripts are maintained for quality, security and audit purposes for a period of 180 days.p> Customer transactions via TOBi are recorded as per Vodacom accounting and audit purposes and maintained for periods defined by those practices. During the Self-RICA process, TOBi will assist with capturing and validating personal information against external trusted sources including the Department of Home Affairs, biometrics and AI – creating ultimate convenience for the customer. 082 Vodacom Boulevard Midrand 1685, South Africa. Enter TOBi the chatbot, Vodacom’s newest self-service team member. Above all, Extensia makes connections and after 11 years supporting the African Telecoms and ICT ecosystem, we are seen as a trusted advisor to clients and partners alike. With the nationwide Covid-19 lockdown in full effect, Vodacom has put numerous measures in place to protect customers and employees. TOBi now solves between 10 000 to 20 000 customer queries a day via SMS, WhatsApp, the My Vodacom app and on the Vodacom website, to ensure minimal disruption to customer services and the good health of his human colleagues. TOBi is transforming the way our customers engage with the brand by solving between 10 000 to 20 000 customer queries a day via SMS, WhatsApp, the My Vodacom app and on the Vodacom website. Aktuálně vám pomůže také s dohledáním PIN a PUK kódů.A nově pro vás zjistí i informace k vašemu poslednímu Vyúčtování. “We have simplified the process and further digitised the journey for our customers. TOBi has been developed to allow customers quick and easy access to information and advice and is available 24/7 through the My Vodacom App. All these identities are compared using AI and biometrics and then verified with the Department of Home Affairs. Find out more about chatbots with our article 'Chatbots 101: Everything you need to know'. Already, Vodacom is delivering almost 800 000 TOBi chats per month, with around 70% of them being automatically resolved (not needing to be offloaded to a service agent). TOBi is delivering: 1. conversion rate +100% compared to website 2. transaction time -50% compared to website (with abandonment rates markedly lower) 3. usability score >90/100 (highest of anything we’ve got) 4. touchpoint NPS >65 (getting close to contact centre levels). Bude vám pomáhat najít odpověď na to, co vás zrovna pálí. The 'Click to chat' service is currently unavailable. TOBi is dedicated and is available to help 24/7, no matter where you are. From this lockdown period onwards, customers are able to RICA their SIMs from the comfort of their homes,” says Jorge Mendes, Vodacom Chief Officer Consumer Business Unit. Ready? All you have to do is log in to the app, tap ‘More’ and then tap ‘Chat to Vodacom’ under Help and Support in the menu. Need help managing your Vodacom account? Introducing Self-RICA on our self-service platforms is our way of encouraging customers to perform certain functions from home in support of governments’ call to stay safe and stay at home. Talk to TOBi your smart assistant from Vodacom. Required fields are marked *. All good and well but the stupid app never works, Your email address will not be published. A chatbot is a conversational computer programme that automates certain tasks through text or voice commands, typically by chatting with a user through a conversational interface. To get started, please enter your Vodacom cellphone number. It came to my attention that after deciding to use my points for Airtime on Vodacom Network , my Airtime was never send to me instead received the SMS saying my points have been exchanged successfully. TOBI's ultimate goal is to make customer interaction simpler and hassle-free. TOBi is built on the latest, leading AI technology, giving customers a conversational experience that can directly solve problems but also seamlessly hand over to a real person when appropriate. Since the Regulation of Interception of Communications and Provision of Communication-Related Information Act (RICA) came into effect in 2011, Vodacom is said to have been working on ways to simplify the process, making it as quick and efficient as possible. The more he interacts with customers, the more he learns and grows. Connecting with TOBi is simple, and can be done using the My Vodacom App. Interact with TOBi, our Vodacom virtual assistant. Tobibots.com Go URL . product. Jeho prvním úkolem bylo vám pomoci s obnovou hesla v samoobsluze a v aplikaci Můj Vodafone. Vodacom Corporate Park. These are impressive numbers that show how easy people find it talking to TOBi. TOBi is transforming the way our customers engage with the brand by solving between 10 000 to 20 000 customer queries a day via SMS, WhatsApp, the My Vodacom app and on the Vodacom website. no credit card required.myshopify.com. RICA’s status in South Africa. TOBi is transforming the way our customers engage with the brand by solving between 10 000 to 20 000 customer queries a day via SMS, WhatsApp, the My Vodacom app and on the Vodacom website. He has been created using the latest Artificial Intelligence (AI) technology and has been designed to give you a conversational experience that helps you directly solve issues wherever you are. R50-million savings Chatbot TOBi je novým členem naší Vodafone rodiny. For more information, visit the COVID-19 Corona Virus South African Resource Portal. Forget having to go in-store and skip the call centre queues; rather chat to TOBi whenever you need assistance. Corporate office. Extensia Ltd. provides essential support services, to Policy Makers, Regulators, Service Providers, Major End Users , and Solution Providers across the African Telecom and ICT Ecosystem. Need help? Tobi.vodafone.com IP Server: 62.182.240.166, HostName: vodafone-amelia-prod-v3.ipsoft.com, DNS Server: DA: 12 PA: 8 MOZ Rank: 20. With all the latest news, corporate blogs, visual resources, links to our main digital channels and more, it’s never been easier to discover stories about Vodafone UK. Postal address. TOBi is transforming the way our customers engage with the brand by solving between 10 000 to 20 000 customer queries a day via SMS, WhatsApp, the My Vodacom app and on the Vodacom website. These include measures that has seen frontline agents now working from home and practicing social distancing as well as stepping up its reliance on TOBi – Vodacom’s chatbot – which has quickly become an essential self-service agent in Vodacom’s team. Offering immediate, relevant support to resolve a variety of customer queries, and always learning new skills and information, TOBi enables Vodacom to deliver a great customer experience through the use of cutting-edge Artificial Intelligence (AI). Once verified, the customer can insert the SIM in any cellphone where they will receive a welcome message from Vodacom with their new cellphone number. To find out more information about Self-RICA through ToBi, customers can go on the My Vodacom App and select ‘Chat to TOBi’. TOBi is transforming the way our customers engage with the brand by solving between 10 000 to 20 000 customer queries a day via SMS, WhatsApp, the My Vodacom app and on the Vodacom website. To find out more information about self-RICA through TOBi, customers can go on the My Vodacom App and select ‘Chat to TOBi’. With social distancing as the new norm, one of the most innovative and convenient ways to Self-RICA is through TOBi – Vodacom’s chatbot and trusted self-service team member – which allows existing Vodacom customers to RICA prepaid SIMs from the comfort of their own homes. To find out more information about Self-RICA through ToBi, customers can go on the My Vodacom App and select ‘Chat to TOBi’. Vodafone Live Chat has one of the best customer services departments around for its valuable customers. Queries via Vodacom’s website are currently routed to TOBi (the chatbot is not in the current version of the app, although it had previously been available). Telephone +27 11 653 5000. TOBi is super-efficient and striv Tobi Chat - Vodacom (3 days ago) … Byron Kennedy. TOBi’s great at assisting with basic customer enquiries; he can show you your account balances, help you do a SIM swop, get your PUK and even send you your invoices and statements. 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