7 % More. The Night Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. The Customer Service Associate delivers an exceptional customer experience that supports Wawa's vision to fulfill lives every day. Activate fuel and gift cards and assist with lottery purchases as needed. Customer Service Associate at Wawa, Inc. Last Updated: July 18, 2020. 6 % Getting an Interview 117 Interview Reviews. Pull expired items, document and discard. Provide direction, motivation, and coaching for associates during the shift. Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco andor alcohol. Pays well, lots of opportunity to move up in management, weekly paychecks, days go by fast with how busy they are management was amazing and always helped with being successful. Click here to review our open positions or apply now. The General Manager (GM) is responsible for management of the entire store operation. Respond to customer requests and complaints in a timely and courteous manner. The FBM ensures an exceptional customer experience. Customer Service Item Checkout (Money Handling) Working at … Customer Service Associate – Wawa customer service associates perform basic customer service duties, prepare food, ring up purchases, and maintain store cleanliness. Job Title: Customer Service Associate. Positive. By utilizing the food service team, this manager is responsible for the efficient execution of all fresh food/ food service programs in compliance with corporate and regulatory guidelines and supporting the General Manager in all facets of running the store. Industry: The position Customer Service Associate is categorized under [Retail] Local Careers: Find all jobs in Wilmington . Ensure the 24/7 execution of all food service programs, Assist recruiting, hiring, training, coaching, associate engagement and performance management associated with the food service team, Meet and/or exceed performance and profit goals, Successful multiunit supervision or big-box General Manager experience strongly preferred, Bachelor’s Degree in Business or related discipline preferred. Hourly pay at Wawa, Inc. ranges from an average of $9.89 to $18.90 an hour. Utilize the GREAT customer service and customer recovery model to ensure customer engagement. Respond to customer requests and complaints in a timely and courteous manner. I Learned a lot more about good customer service skills and how to operate in fast pace environments. The average hourly pay for a Customer Service Associate at Wawa, Inc. is $11.31. Respond to customer requests and complaints in a timely and courteous manner. Job Description: Answer incoming customer inquiries. Wawa, Inc. pays its employees an average of $12.33 an hour. Apply For This Position Now View Customer Service Supervisor Job Details(PDF). Other. Enjoy meeting new people? Manages the fuel offer, where applicable. Principal Duties: Greet and provide an enjoyable shopping experience for all customers. Greet and provide an enjoyable shopping experience for all customers. Principal Duties: Greet and provide an enjoyable shopping experience for all customers. The Customer Service Supervisor will assist store management in customer service, product availability, safety, shift management, and vendor care. Ready to see if you're the next Wawa associate? Apply For This Position Now View Associate Job Description (PDF). Experience. The Customer Service Associate delivers an exceptional customer experience that supports Wawa’s vision to fulfill lives every day. Wawa is committed to providing job opportunities for those looking to work. Prior food service and/or customer service experience preferred; Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Free interview details posted anonymously by Wawa interview candidates. Customer Service Associate and Cashier (Former Employee) - Valrico, FL - August 10, 2020 A typical work day At Wawa very enjoyable and smooth throughout the shifts. You can find contact details for Wawa above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Responsibilities: Greet and provide an enjoyable shopping experience for all customers. Apply Now! The Customer Service Supervisor will work in support of the store management team to ensure customer satisfaction (including store conditions), maximize sales, and achieve established goals. Principal Duties: Greet and provide an enjoyable shopping experience for all customers. The Customer Service Associate delivers an exceptional customer experience that supports Wawa’s vision to fulfill lives every day. Apply For This Position Now View Food & Beverage Manager Job Details (PDF). STR08057 Huntingdon Valley, PA 19006Job DescriptionJob Title: Customer Service AssociateLocation: FieldDepartment: Store OperationsJob Summary: The Customer Service Associate work Customer Service Sales Associate 01/2009 to 01/2010 Wawa Inc Middletown, DE. Ensure the proper execution of assigned foodservice and beverage programs and procedures. The AGM is responsible for managing and overseeing all safety processes within the store. The Customer Service Associate delivers an exceptional customer experience that supports Wawa’s vision to fulfill lives every day. Where applicable, this position will assist the management team with managing the fuel offer. Ensure exceptional customer service is being delivered. This position will make appropriate recommendations to the store management team regarding any store concern or opportunity. The Food & Beverage Manager (FBM) is responsible for managing all aspects of the food service and beverage operation. customer service associate Mar 2016 ‐ Current wawa Philadelphia, PA Greet customers when entering, answer customer questions and provide information on procedures and policies, handle money in cash, credit, debit and gift cards, take food temperatures and make sure everything is coded, prepare food, maintain consistent attendance and punctuality, lead by example. Self-starter. Customer service associates must enjoy working with people, and be service-oriented … If you cannot access this information, please call 1.800.444.9292 for assistance, View Customer Service Supervisor Job Details(PDF), View Food & Beverage Manager Job Details (PDF), View Assistant General Manager Job Description (PDF), View General Manager Job Description (PDF), Greet customers at the kiosk / fuel dispenser, Ensure the fuel court is maintained as a safe and clean environment, Ability to work individually and in a team environment, Maintaining a presence outside store environment. Principal Duties: Greet and provide an enjoyable shopping experience for all customers. Average Wawa hourly pay ranges from approximately $9.67 per hour for Shift Leader to $18.50 per hour for Manager. Experience 114 Ratings. A wawa customer service associate resume customer service leader is a trained staff whose role is to provide high quality customer service to customers to ensure smooth flow of inquiries and complaints through effectively managing a team made up of customer service workers View Kaitlyn Faraghan's profile as Customer Service Associate at Wawa, Inc., located at Greater Philadelphia Area. Experience. The AGM ensures an exceptional customer experience. Customer Service Associate, 06/2011 to Current. Ability to work 35-40 hour workweek on 3rd & occasionally 2nd shift. The Customer Service Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Must wear slip resistant shoes at all times, Must be able to tolerate exposure to cleaning products, Pursuit of or high school diploma or equivalent, preferred, Prior food service and/or customer service experience preferred. The AGM is responsible for ordering goods and scheduling labor. Ensure execution of established safety, security, quality, and store operations policies and standards. Complete other tasks as assigned by store management. Participate with the store management team to improve store performance. Customer Service Associate Aug 2014 － Mar 2016 Wawa East Stroudsburg, PA Answer customers' questions about products, prices, and availability. Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills. Apply For This Position Now View Night Supervisor Job Details (PDF). Applied Online. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. They genuinely care about their employees. Maintain clean and orderly check out areas and complete other general cleaning duties,such as mopping floors and emptying trashcans. Customer Service Associate hourly pay at Wawa can range from $9 - $16. Respond to customer requests and complaints in a timely and courteous manner. Wawa, Inc. is an equal opportunity employer. 79 % In-Person. If you cannot access this information, please call 1.800.444.9292 for assistance Principal Duties: Greet and provide an … Maintain proper cash levels in register drawer and change machines. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Wawa Customer Service. The Fuel Associate is responsible for all aspects of fuel safety, delivering exceptional customer service, and ensuring the fuel court tasks are completed in an efficient and consistent manner. The search is on! Check expiration codes, face and inspect all items. Customer Service Associate at Wawa in Ephrata, Pennsylvania. Handled all customer relations issues in a gracious manner and in accordance with company policies. Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. Find contact's direct phone number, email address, work history, and more. The Customer Service Supervisor will assist store management in customer service, product availability, safety, shift management, and vendor care. Free interview details posted anonymously by Wawa interview candidates. Wawa, Inc. is an equal opportunity employer. Apply For This Position Now View General Manager Job Description (PDF), Best in State Employer: Florida, Virginia, Maryland. Join our Talent Community and you will get special announcements about future similar job opportunities. The GM will lead the management team to ensure execution of organizational objectives, initiatives, and achievement of store and profit goals. Prepare all made to order food and/or beverages according to recipe or customer specifications. The GM is responsible for customer and associate satisfaction, brand standards, and profitability. Prior food service and/or customer service experience preferred; Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Ensure coffee thermals are filled and working properly. Please fill out this field. The average Wawa salary ranges from approximately $20,000 per year for Barista to $100,000 per year for Application Specialist. The FBM, in conjunction with the AGM, is responsible for training the Customer Service Associates in the store. There are many opportunities for advancement within the company. Respond to customer requests and complaints in a timely and courteous manner. I have been assured that they educate non-mask wearers but not enforce their own mask policy that is clearly written on signage. The GM will select, develop and effectively lead a highly engaged team. A free inside look at company reviews and salaries posted anonymously by employees. Where applicable, this position will assist the management team with managing the fuel offer. 12 % Negative. Ability to work well individually as well as in a team environment, Ability to learn FSRA process and procedures and demonstrate on a daily basis, Ability to multi-task in fast paced environment, Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures, Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly, Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing, Must be able to lift and carry up to 35 lbs. The Customer Service Associate delivers an exceptional customer experience that supports Wawa's vision to fulfill lives every day. View Ted Clair's business profile as Customer Service Associate at Wawa, Inc.. Find Ted's email address, phone number, work history, and more. Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment. Update/Remove Profile. Explore the positions and descriptions listed below. Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.). Where applicable, this position will assist the GM with managing the fuel offer. 385 Wawa reviews. Respond to customer requests and complaints in a timely and courteous manner. Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol. Wawa Inc. – Center Square Rd, Logan Township, NJ. Password ! Please fill out this field. 82 % Neutral. 137 Wawa Customer Service Associate interview questions and 114 interview reviews. Stop fuel pumps if necessary. The AGM will review business results, including profitability, and plan for continued improvement. Interviews at Wawa. The Customer Service Associate delivers an exceptional customer experience that supports Wawa’s vision to fulfill lives every day. The FBM is responsible for maintaining a safe, sanitary and appetizing food service environment. Click below for a list of new stores to see if we are hiring near you. Wawa, Inc. … Think you've got what it takes? Then you may be a perfect addition to the Wawa team. Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawa’s policy manual, training materials and other publications. This estimate is based upon 250 Wawa Customer Service Associate salary report (s) provided by employees or estimated based upon statistical methods. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292. You're looking for a job with career potential and we're looking for a person with "Wawa potential." Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles. The typical Wawa Customer Service Associate makes $11 per hour. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292. Customer Service Associate Vacancy In Wawa. Getting an Interview. The AGM supports the selection and development of all Customer Service Associates and in conjunction with the FBM is responsible for the training of all Customer Service Associates in the store. Determined customer needs by asking … Wawa, Inc. is an equal opportunity employer. I complained to Wawa customer service today after witnessing a man without a mask being served in store at PA 113 and Bethlehem Pike. Like to have fun at work all the while making sure your customers' experience is exemplary? The Customer Service Associate delivers an exceptional customer experience that supports Wawa's vision to fulfill lives every day. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. 11 % Employee Referral. Customer Service Associate Salaries; Customer Service Associate Salaries in Dublin; Customer Service Associate Salaries in Cork; Tips & Tools; 10 UK Jobs Where You Can Earn More Than £65,000; The 25 Highest Paying Companies in the UK for 2019; 10 Highest Paying Entry-Level Jobs in the UK; How to Negotiate Your Salary; 5 Rules of Salary Negotiation Initial Wawa complaints should be directed to their team directly. Product About Create Free Account. Ted Clair. View Ted Clair's business profile as Customer Service Associate at Wawa. The Customer Service Associate delivers an exceptional customer experience that supports Wawa’s vision to fulfill lives every day. We’re growing! Follow proper coding procedures. Unlawful discrimination will not be a factor in any employment decision. Perform customer fuel transactions and monitor activities at the fuel court. Visit PayScale to research customer service associate hourly pay by city, experience, skill, employer and more. Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards. STR00260 - Ephrata, PA 17522 Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash … Maximize store profitability through managing all controllable expenses, optimizing all revenue streams, and leading and developing a high performing team. Apply For This Position Now View Assistant General Manager Job Description (PDF). 117 Interview Reviews. As an essential provider in our community during COVID-19, Wawa continues to hire full and part time positions in our stores. The Customer Service Supervisor will work in support of the store management team to ensure customer satisfaction (including store conditions), maximize sales, and achieve established goals. The Customer Service Associate delivers an exceptional customer experience that supports Wawa's vision to fulfill lives every day. Do you thrive in a fast-paced environment? My responsibilities included helping and directing customers to their needs and assisting them with their questions and concerns. 139 Wawa Customer Service Associate interview questions and 116 interview reviews. The Assistant General Manager (AGM) is responsible for leading the day-to-day operations of the store in the absence of the General Manager and to otherwise support the General Manager in all facets of running the store. This position will be scheduled primarily on 3rd shift to manage tasks that are typically reserved for nighttime shifts, occasionally position will be scheduled on 2nd shift based on business needs. 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